The Buruj 10 Day Guarantee
At Buruj Textile, we stand behind the quality of our looms and our stitching. Because you are buying directly from the manufacturer, we guarantee the integrity of our products. If you experience a manufacturing defect, fabric bleeding, or any quality issue within 10 days of your purchase, we offer a full cash refund.
Open Parcel Policy (Check First, Pay Later)
We are fighting e-commerce scams in Pakistan by offering a 100% Open Parcel Policy. When the courier arrives, you have the full right to open the flyer, inspect the fabric quality, check the stitching, and verify the product matches your order before you hand over your cash.
Conditions for Returns and Refunds
If you need to initiate a return after accepting the parcel, please read the specific conditions below carefully.
1. Receiving a Damaged or Defective Item
If you discover a manufacturing defect or the product was damaged in transit, Buruj Textile will bear the return courier charges (Delivery Charges).
- The “No Video, No Refund” Rule: To claim a refund for a damaged or defective piece, you must provide a clear, uncut unboxing video showing the opening of the parcel and the defect. Without this video proof, the defect claim will not be accepted.
2. Returns Due to a “Change of Mind”
We understand that sometimes you may change your mind or order the wrong size. We accept “Change of Mind” returns under the following strict conditions:
- Customer Bears Courier Costs: You are fully responsible for paying the courier charges to send the item back to our Faisalabad factory.
- Original Condition: The item must be unwashed, unused, and in its original factory folding and packaging.
- Repacking Video Requirement: If you return an item due to a change of mind, we highly advise recording an uncut video of yourself repacking the item. If the parcel arrives at our factory damaged, we will request your unboxing and repacking videos to verify the condition of the suit before you sent it. If you cannot prove it was sent back in perfect condition, the refund will be denied.
Wholesale Return Policy
For our B2B and wholesale clients (boutiques and bulk buyers), standard “Change of Mind” returns are not accepted.
- Defect Allowance: We accept returns for defective pieces at a ratio of up to 1 piece per 10 pieces ordered.
- Proof Required: A detailed verification video of the defective piece is mandatory to process a wholesale replacement or refund.
The Refund Process & Timeline
We do not force store credit on our customers. If your return is approved, you get your cash back.
- Ship the item back to our facility: 76 RB RasoolPur, Sheikhupur Road, Faisalabad.
- Verification: Once the parcel arrives, our Quality Assurance team will inspect the fabric to ensure it meets the return criteria.
- Transfer: Upon successful verification, your refund will be transferred within 3 Working Days.
- Payment Methods: Refunds are strictly processed via EasyPaisa, JazzCash, or direct Bank Account Transfer.
Frequently Asked Questions (FAQs)
How do I start a return?
Contact our support team via WhatsApp at +92 303 7474074 with your Order ID and the required video proof.
Can I get my shipping fees refunded if I change my mind?
No. In the case of a “Change of Mind,” the original shipping cost and the return shipping cost are the responsibility of the customer.
What happens if I don’t have an unboxing video for a damaged item?
For the protection of our factory and our customers, the unboxing video is a mandatory requirement. We cannot process damage claims without it.
