Free Nationwide Shipping
At Buruj Textile, we believe in straightforward, honest pricing. That is why we offer Free Standard Shipping on all retail orders across Pakistan. The price you see on our website is the final price you pay. There are no hidden delivery fees, fuel surcharges, or unexpected courier costs added at checkout.
(Please note: For B2B/Wholesale bulk orders, freight and transportation charges will be calculated based on the weight and volume of the shipment and communicated prior to dispatch).
Order Processing & Dispatch
Because you are buying directly from our manufacturing hub, your order goes straight from our warehouse to the courier.
- Processing Time: Orders placed before 2:00 PM (PKT) on a working day are generally processed and dispatched the same day. Orders placed after 2:00 PM, or on weekends and public holidays, will be dispatched the next working day.
- Dispatch Location: All parcels are securely packed and shipped directly from our primary facility located at 76 RB RasoolPur, Sheikhupur Road, Faisalabad.
Delivery Timelines
Once your order has been handed over to our courier partners, standard delivery takes 3 to 5 Working Days depending on your exact location in Pakistan.
- Major cities (Lahore, Karachi, Islamabad, Rawalpindi, etc.) usually receive their orders within 2 to 3 days.
- Remote or regional areas may take the full 5 working days.
- Note: During major sale events, nationwide holidays, or extreme weather conditions, minor delays may occur.
Order Tracking & Notifications
We keep you informed every step of the way.
- Once your order is confirmed, you will receive an SMS and/or Email confirmation.
- As soon as your parcel leaves our factory, you will receive another SMS containing your Courier Tracking Number.
- You can use this tracking number on the respective courier’s website to monitor your parcel’s journey to your doorstep.
The “Open Parcel” Delivery Process
Buruj Textile is proud to offer a 100% Open Parcel Policy to protect our customers from e-commerce scams.
- When the delivery rider arrives, you are permitted to open the flyer.
- Inspect the fabric, verify the color, and ensure the product matches exactly what you ordered.
- Once you are completely satisfied with the quality, hand over the Cash on Delivery (COD) amount to the rider.
Undelivered or Refused Parcels
Our courier partners will make multiple attempts to deliver your parcel.
- If the rider is unable to reach you at the provided phone number or address, the parcel will be held at the local courier hub before being returned to our factory.
- Please ensure you provide an active mobile number and a complete, accurate shipping address (including house number, street, and nearest landmark) to avoid delivery failures.
- If a customer repeatedly refuses parcels at the doorstep without a valid reason, Buruj Textile reserves the right to restrict their future orders to “Advance Payment Only.”
Frequently Asked Questions
Do you ship internationally?
Currently, Buruj Textile ships exclusively within Pakistan. We do not offer international shipping at this time.
Can I change my shipping address after placing an order?
If you need to update your address, please contact us immediately on WhatsApp at +92 303 7474074. If the order has not yet been dispatched from our factory, we will gladly update the delivery details. Once the parcel is with the courier, we cannot change the address.
What happens if my parcel is lost by the courier?
In the rare event that a courier loses your parcel in transit, you will not bear the loss. We will immediately dispatch a fresh replacement order to you from our factory at no extra cost.
Does the delivery rider know about the Open Parcel Policy?
Yes, our parcels are clearly marked with “Open Parcel Allowed” instructions for the courier companies we partner with, so the rider is fully aware of your right to inspect the items before paying.
