We are committed to ensuring your satisfaction with all the products you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.
- Because of the variations in color monitors/screens and lighting used during photo shoots, the finished item’s precise color or texture may not be properly visible on the screen; consequently, products cannot be exchanged. Only if the product(s) received a manufacturing defect of some type will we exchange the product(s).
- The return policy will be applied to the unused, unwashed product with original packing and invoice within 7 Days of purchase.
- The customer needs to return the products via traceable delivery i.e. courier or registered post at his own expense to our address.
- Delivery Charges will not be refunded and the Customer will pay return or replacement charges
- Refund requests will be processed within 5 working days after receiving the return products.
- Items purchased from sales and promotions are not eligible for exchange.
- Pillow design may vary due to the cutting pattern of the fabric.
- Contact our customer service center by calling us at +92 3037474074 between 9:00 AM-6:00 PM, Monday till Saturday, or email us images of the defective product at burujtextile@gmail.com